Mohamed Mensi

Strategized and executed full-funnel campaigns, enhancing client awareness, consideration, and conversion rates across Snapchat's advertising ecosystem.

Managed and optimized client account portfolios, improving eCPM and CPA while maximizing budget efficiency and platform adoption.

Pitched innovative Snapchat products, successfully increasing client ROI and driving platform adoption through strategic recommendations.

Led strategic client meetings, providing data-driven insights and actionable recommendations to foster growth opportunities and optimize campaign performance.

Cultivated strong client relationships through performance reviews and strategic check-ins, translating complex metrics into actionable insights for continuous growth.

Guided global clients through complex design services and print solutions, ensuring high-quality project delivery and client satisfaction.

Maintained high customer satisfaction scores by providing empathetic and solution-focused communication in a remote setting.

Resolved over 90% of order and account issues efficiently using CRM systems, minimizing client downtime and enhancing service delivery.

Documented key customer insights to continuously improve service quality and refine support processes for future enhancements.

Adapted seamlessly to a remote-first corporate culture, maintaining high productivity and collaborative effectiveness within a distributed team.

Resolved diverse customer inquiries with a 95% first-call resolution rate, ensuring high customer satisfaction and efficient service delivery.

Leveraged CRM systems to streamline issue resolution, reducing average handling time by 15% and improving overall operational efficiency.

Adapted communication style to diverse client needs, enhancing client engagement and understanding across various demographics.

Consistently maintained high customer satisfaction scores through a commitment to service excellence and proactive problem-solving.

Launched, monitored, and A/B tested ad campaigns, optimizing key metrics (CPC, CPA, CPM) through real-time data analysis to enhance performance by 20%.

Efficiently allocated advertising budgets across multiple campaigns and ad sets, achieving sales and conversion objectives with a 15% improvement in ROAS.

Collaborated with creative and product teams to align ad content with target audiences, increasing campaign effectiveness and engagement by 25% across Meta platforms.

Built and successfully launched a cross-platform ride-hailing and carpooling mobile application using Flutter, achieving a seamless user experience.

Integrated Firebase for robust backend services, including authentication, real-time database, and secure cloud storage, ensuring application scalability.

Collaborated effectively with cross-functional teams, achieving all key project milestones 10% ahead of schedule.

Adapted to agile workflows, enhancing time management and iterative development skills to deliver continuous improvements and high-quality features.

Engineered a responsive Angular front-end, improving budget visualization and user interaction by 30% for efficient financial management.

Developed and integrated robust RESTful APIs with Node.js, ensuring seamless application logic and efficient data operations.

Designed and managed MongoDB database schemas, ensuring secure and scalable data storage for critical financial information.

Implemented comprehensive features for income/expense tracking, financial goal setting, and report generation, enhancing user financial control.

Assisted in monitoring industrial project timelines and milestones, contributing to a 10% improvement in on-schedule delivery rates.

Coordinated effectively between diverse project teams, facilitating streamlined workflows and improving inter-departmental communication.

Prepared comprehensive technical documentation and project progress reports, enhancing transparency and stakeholder communication.

Developed and launched the official company website using WordPress, achieving a 25% improvement in responsive design and user experience metrics.

Customized WordPress themes and plugins, enhancing website functionality and meeting specific business requirements by 15%.

Collaborated with team members to implement design feedback, resulting in a 20% increase in user engagement post-launch.

Designed and engineered efficient database schemas using Python and Flask, optimizing data workflows and improving system performance by 15%.

Collaborated on scalable software solutions, delivering features that met 100% of specified business requirements.

Enhanced problem-solving abilities by actively participating in cross-functional Scrum teams, contributing to timely project delivery.

Gained practical experience with full-stack development principles and project lifecycles, applying best practices in a professional setting.